中國出口信用保險公司 2024年度報告

33 CHINA EXPORT & CREDIT INSURANCE CORPORATION ANNUAL REPORT 2024 中國信?！皟砂缎疟Ｍā睂ｍ椃帐讍螛I務落地廈門 First Deal under SINOSURE’s ”Cross-Strait Credit Insurance” Special Service Landed in Xiamen 2024 年 6 月，在第十六屆海峽論壇之“海峽金融論壇－臺企發展峰會”上，中國信保廈門分公司與廈 門銀行、廈門明和實業有限公司簽約“兩岸信保通”首單業務。“兩岸信保通”是中國信保聯合廈門銀 行推出的專門針對臺商企業出口信用保險保單融資的全國首創專項服務產品。該產品具有融資幣種靈 活、利率低、操作便利、融資方式多樣等綜合優勢，為臺企在廈營造良好的融資環境，吸引更多臺企 來廈投資興業。 案例 Case 中國信保推出“兩岸信保通”專項服務 ”Cross-Strait Credit Insurance” Special Service Launched by SINOSURE 客戶服務 CLIENT SERVICES 2024 年， 95387 統一智能客戶服務平臺持續發揮實效。全年接聽來電 2.3 萬通，開展外呼服務超 50 萬通，拓展服務 郵箱、文本窗口、短信通知等新服務渠道，處理客戶需求完成時效同比提高近 30% 。 In 2024, the nationwide 95387 Intelligent Hotline continued the optimized service. Totally 23,000 calls were received and over 500,000 outgoing calls made throughout the year. New service functions were developed, such as service email-box, text-based windows, and SMS notifications. The completion efficiency of processing clients’ demands improved by nearly 30% year-on-year. In June 2024, at the “Straits Financial Forum – Taiwan Enterprise Development Summit” during the 16th Straits Forum, SINOSURE Xiamen Branch concluded the first deal of ”Cross-Strait Credit Insurance” with Xiamen Bank and Xiamen Minghe Industrial Co., Ltd. “Cross-Strait Credit Insurance” is a pioneering financial service launched by SINOSURE in collaboration with Xiamen Bank, specifically designed to provide export credit insurance policy financing for Taiwanese enterprises. This service facilitates flexible currencies, low interest rates, convenient procedures and diverse types for finance, boosting a favorable financing environment for Taiwanese enterprises to operate and invest in Xiamen.